Billing & Refund Policy

1. 1. Free plan

Our free plan lets you explore the Service and publish a limited number of products within stated usage limits. No payment method is required for the free plan. If you exceed free plan limits or enable paid features, paid billing applies from that point.

2. 2. Usage-based fees

Paid usage is charged according to the usage metrics and rates shown on our pricing page or in your order, such as data processed, products published, deliveries or API calls. Usage is metered by the Service and visible in your billing dashboard.

3. 3. Revenue share on sales

When a Buyer purchases a data product through your storefront, a revenue-share fee applies to the sale at the rate shown on our pricing page or in your order. The revenue-share fee is deducted from sale proceeds before payout or included on your invoice, as described in the Data Seller Agreement.

4. 4. Billing cycle and invoices

Revenue-share fees are invoiced on a recurring 5-day billing cycle. Usage-based fees are invoiced on a recurring 30-day billing cycle. Each invoice covers the fees accrued during the preceding cycle and is sent to the billing contact on your account.

Each invoice states its due date and includes a secure payment link. You can pay the full balance at once or in several payments; the invoice is settled when the full balance has been received.

Paid plans are billed upfront and renew every 30 days until cancelled. One-time purchases are charged once, upfront, at checkout.

5. 5. Late payment and restricted access

If an invoice is not paid by its due date, we will notify your billing contact and retry any payment method on file. If an invoice remains past due, we may restrict access to the Service. Restriction may include pausing storefronts and new sales, limiting product delivery, and limiting access to account features other than billing.

Access is restored once all overdue amounts are paid in full. Partial payments do not lift restrictions. Fees continue to accrue for usage during any period before restriction, and accounts that remain unpaid may be terminated under our Terms.

6. 6. Taxes

Fees are exclusive of sales, use, value added and similar taxes unless stated otherwise. Where we are required to collect taxes, they will appear on your invoice. If you are tax-exempt, provide a valid exemption certificate before invoicing.

7. 7. Refunds to Sellers

Usage-based and revenue-share fees are non-refundable once incurred, except where required by law, where we have billed in error, or where a refund is due under the Service Level Agreement or as a result of our termination of the Service without cause.

If you believe an invoice is incorrect, contact us within 30 days of the invoice date. We will review disputes in good faith and correct any errors by credit or refund.

8. 8. Refunds to Buyers

Buyer purchases are processed through a hosted card checkout operated by a third-party payment processor. Because data products are digital and delivered immediately, purchases are generally final. Refunds may be issued where a product was not delivered, was materially different from its listing, or as required by law, in line with the Data Buyer Terms and the Seller's stated policy.

When a Buyer refund or chargeback occurs, the related sale proceeds are reversed from the Seller, and the revenue-share fee on that sale is reversed where applicable.

9. 9. Changes to pricing

We may change our prices with at least 30 days notice by email or in the Service. Changes apply from the first billing cycle after the notice period. Questions about billing can be sent to legal@dataseller.ai.